Support
If something isn't working, or you need to write to us, here's everything you need. One mailbox, no forms, no runaround.
Looking for how the app works?
That isn't support, it's the guide — and you already have it: Settings → Help holds step-by-step articles for everything you can do, and they work with no connection because they travel with the app.
If you'd rather read on a bigger screen, the guide on this site covers the same ground.
Contact
The project has one mailbox: info@thrymo.com. No chat, no form — you write, we answer from there.
“I bought Premium and it's not showing”
Before writing to us, try Settings → Restore purchases: that fixes it in most cases.
If you're inside the 45-day gift, there's nothing to restore — it isn't a purchase, so when it ends there's no charge to find and nothing to cancel.
“I switched phones”
Thrymo doesn't keep your data in the cloud, so a new phone starts empty. The only way to bring it over is to have a backup made ahead of time and import it in Settings → Data and backup → Import / restore.
Importing a backup is a Premium feature. Without a backup made ahead of time there's nothing to recover — not even we can do it for you: we've never had your data.
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